Privacy Policy (GDPR)
Principles of personal data processing on synariaedu.eu and related Synaria systems.
1. Who is the data controller
The personal data controller is:
Synaria Ltd
Company No: 16911551
Registered address: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ
Email: info@synaria.eu
Website: https://synaria.eu
The controller operates synariaedu.eu and related IT solutions (e.g., information systems and CRM solutions at master.synaria.uk)
for schools, kindergartens and other organisations.
2. When we process personal data
We typically process personal data in these situations:
- when you contact us via forms on this website or by email,
- when we discuss system deployment or other cooperation,
- when you are our client or supplier,
- as part of operating the website (technical logs, cookies and analytics).
Contact forms on this website may be connected to internal Synaria systems (e.g., CRM), where your contact details and message content can be stored so we can respond to requests and deliver agreed services.
3. What data we typically process
- Identification data — first name, last name, school/organisation name, company ID,
- Contact data — email, phone, potentially address,
- Request information — description of needs, scope of services, preferred solution,
- Communication data — email and phone communication, meeting notes,
- Technical data — IP address, browser/device information, cookies (see Cookies information).
4. Purposes and legal bases
4.1 Performance of a contract / pre‑contractual steps
If we are negotiating cooperation or already have a contract with you, we process data necessary to prepare, conclude and perform the contract.
4.2 Legitimate interests
Processing necessary for:
- ensuring operation of the website and ICT systems,
- basic understanding of demand and service usage,
- protection of the controller’s rights (e.g., dispute resolution, debt collection).
4.3 Legal obligations
Some data must be retained to comply with legal obligations (especially accounting and tax documents).
4.4 Consent
In some cases we may ask for your consent — for example for newsletters or for analytics cookies. You can withdraw your consent at any time.
5. Processors (who helps us process data)
We ensure operation and development of IT solutions together with third‑party providers acting as our processors. Always only to the necessary extent and under a data processing agreement.
- Webglobe, s.r.o. — Company ID: 26159708, web hosting and servers,
- THINline s.r.o. (Český hosting) — Company ID: 26747359, hosting and server services,
- T-Mobile Czech Republic a.s. — Company ID: 64949681, telecommunications services.
If we use other professional suppliers (e.g., accountants or tax advisors), we provide them only the minimum necessary data for the given purpose.
6. How long we retain data
Retention periods depend on the purpose:
- business communication and inquiries: usually for the negotiation period and a reasonable time afterwards,
- contracts and delivery: for the duration of the contract and a reasonable period after it ends,
- accounting and tax documents: typically 5–10 years as required by law,
- logs and technical data: for the necessary period (usually months).
7. Your rights
In relation to processing of personal data, you have in particular the right to:
- access your personal data,
- rectification of inaccurate data,
- erasure (“right to be forgotten”) in cases defined by law,
- restriction of processing,
- object to processing based on legitimate interests,
- data portability where technically feasible,
- lodge a complaint with the supervisory authority (Office for Personal Data Protection).
You can contact us using the details above.
8. Cookies and analytics
Information about cookies and how you can give or withdraw consent can be found in Cookies information.
9. Changes to this policy
We may update this policy in particular due to changes in services, technologies or legal requirements. The current version is always available on this page.